The Journey To Your Shelf.
How your order gets to you, and what to do if something isn’t right.
Shipping
- Where We Ship
- The continental United States: the lower 48 states and Washington, DC. We can’t ship to Alaska, Hawaii or US territories
- Rates
- Blind boxes, figures and accessories: $9.95 for the first item, then $0.75 for each additional item. Large figures and dolls: $13.95, then $6.00 each. Full cases: $18.95, then $15.00 each. An order pays one first-item price, for its biggest item, and the each-additional price for everything else
- Processing Time
- Packed and shipped within 2 business days
- Carrier
- USPS Ground Advantage, usually 2 to 5 business days
- Tracking
- Emailed to you as soon as your order ships
- Local Pickup
- Free, in Omaha, Nebraska. Choose it at checkout and we’ll text or email you to arrange a time
Every order is packed with plenty of padding, and sealed boxes stay sealed.
Returns
Unopened items in their original sealed packaging can be returned within 14 days of delivery. Email us first with your order number, then send the item back; return shipping is paid by you. Once it arrives in its original condition, we refund the item price to your original payment method within 5 business days. Original shipping costs aren’t refundable.
What Can’t Be Returned
- Opened blind boxes. Every blind box is a surprise, so once a box is opened we can’t take it back or swap the figure inside.
- Duplicate or unwanted figures from a blind box or full case. Secret and chase figures are never guaranteed.
- Items that aren’t in the condition they arrived in.
Damaged, Missing Or Wrong Items
If something arrives damaged, or you received the wrong item, email us within 7 days of delivery with your order number and photos of the item and its packaging. We’ll send a replacement or a full refund, including shipping, and you won’t need to send the item back unless we ask.
Lost Packages
If tracking hasn’t moved for 7 days, or it says delivered but nothing arrived, email us and we’ll work with USPS to find it. If it’s confirmed lost, we’ll send a replacement or refund you in full.
Questions
Email shop@krystleskrap.com with your order number and we’ll get back to you within 2 business days.